PRODUCT & SIZING INFORMATION
What do you mean by "limited edition apparel"?
All of my pieces are either one of a kind or part of a limited edition. Limited edition items are made in batches of 10 or 30 and are discontinued when sold out. Each collection uses limited editions in a different way:

Hoodies - The most exclusive items I make, these designs are limited to editions of 10 each with no exceptions. They are made as ordered, so your size is always available until the design is sold out. As designs are retired from the line, new ones are added.

Riding Hoods - The riding hood is a universal garment design made in one of a kind fabric combinations. While I will continue to make riding hoods, I will never use the same fabric twice, so get the one you want before someone else does.

Elements - My take on the fundamentals of modern attire, these pieces feature an eternal garment design sporting limited edition prints and surface design treatments. Designs in the Elemental collection are generally limited to editions of 30. These are made in full editions, so quantities of each size are limited as well. 

What sizes are available? How do I know the pieces I want will fit me?
Please see individual item listings for available sizes. Generally, items are either P/S (petite / small), M/L (medium / large) or O/S (one size fits most). The size chart below lists the general measurements I use for creating the patterns. If your size is not represented by the size chart, please contact me - I may be able to accommodate your individual needs, especially if the piece is made as ordered.

How do I wash / care for my new garment?
Please follow individual washing instructions for items purchased. Washing instructions can be found on all product listings on this website, and items are sold with care and fiber content information on labels and hangtags. (Due to their reversible quality, Riding Hoods do not have sewn-in care and content labels. However, every Riding Hood is sold with a hang-tag containing care and fiber content information.) The best way to ensure the longevity of your garment is to treat it gently, keep it clean and launder it as minimally as possible.
SHIPPING
Do you ship internationally?
Yes, all international packages are insured and shipped USPS Priority International. This makes international shipping a secure and trackable process, but also adds to the cost involved. To calculate shipping costs, add the items you'd like to buy to your cart, select your country and click, "Update Total". 

Please note that orders shipped outside of the US may be subject to customs duties and fees levied by the destination country. Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred. Buyers are responsible for knowing and abiding any import restrictions to their country from the US.
How long will it take to get my order?
This depends on two factors, production time and shipping time:

Production Time: Some items are marked "made as ordered" in their item descriptions. These items are not held in stock, please allow 2-3 weeks for production. Items marked "in stock" generally ship within 2-3 business days.

Shipping Time: All orders are shipped USPS Priority Mail. When your order is shipped you will receive an email with shipping and tracking information. From this point, domestic orders should arrive between 1-3 days, international orders should arrive within 6-10 days. Note: These are general estimates, shipping time can be affected by holidays, weather, disturbances in the Force, etc. Please contact me if your order does not arrive when expected, I will certainly do all I can to help track it down.
PAYMENT & SECURITY
What types of payment do you accept? 
We gladly accept major credit cards such as Visa, MasterCard, American Express and Discover or direct payments, all through PayPal. You do not need a PayPal account - once the checkout process routes you to the PayPal payment form, you can pay with a credit card securely as a guest. 

Is the payment process secure?
Payment is securely handled by PayPal. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. This is the highest level of encryption security commercially available.

We will never share or sell your information to any third party. The information collected is only used to contact you about your order. Your credit card information is never stored.
What about sales tax?
All California orders are charged 8.5% tax when paying.
RETURNS
What is your return policy?
I want you to love your garment and treasure it for a lifetime. If you are not completely satisfied with your purchase you may return or exchange unworn and unwashed items (no exceptions) within 15 days of delivery. To initiate a return or exchange, email info@sophywong.com with your name, order number (found on your packing slip) and reason for return. Exchanges must be for items of equal or lesser value. Return shipping charges are the responsibility of the customer, unless the return is due to a defective item or shipping error by sophywong.com. Initial shipping charges are not refunded.

Please note that all of my pieces are handmade from start to finish in my studio, in some cases using unique and experimental techniques. Inconsistencies in color or finish are evidence of this process, and all items are therefore one of a kind. Quality is my top priority, and every item is made with care and intention. However, if an item you purchase is not satisfactory, please contact me. If I cannot make it right, I will be happy to assist you in making a return.
Are you available for wholesale orders?
Please contact me directly to inquire about wholesale orders. I can be reached by email at info@sophywong.com.